Refund Policy

Last updated September 11, 2026

We would rather you were happy than paid. If Premium is not for you, here is exactly how getting your money back works.

Renewals

Premium renews automatically, and we send a receipt each time. If a renewal charge catches you by surprise, email us within 7 days of the charge and we will refund it and cancel the subscription. Beyond that, renewals are not refunded — but you can cancel at any time and Premium stays on until the end of the period you paid for.

Yearly plans

A yearly plan is refunded in full within the first 14 days, like any first payment. After that, if you cancel, Premium continues to the end of the year you paid for; we do not pro-rate partial years.

How to ask

Email support@vizualize.app from the address on your account, with "Refund" in the subject. Nothing else is needed. Refunds go back to the original payment method and usually appear within 5–10 business days, depending on your bank; the payment provider that processed your purchase issues the refund. Cancelling your subscription is separate and you can do it yourself any time from Settings → Account → Manage subscription.

The fine print

• One first-payment refund per person. We may decline repeat refund-and-resubscribe patterns.
• If your account is closed for breaking the Terms of Service, the current period is not refunded.
• If we close a paid account for any other reason, we refund the unused part of the current period.
• Consumers in the EU and UK have a legal 14-day right of withdrawal; this policy meets or exceeds it, and nothing here reduces rights you have under local law.

Questions: support@vizualize.app.